CX Festival 2020

The world's first digital festival dedicated to customer support

On-demand • Watch anywhere, anytime

Learn from these top brands

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What is

CXFest? 

The first ever Customer Experience Festival is a 4-day virtual gathering where some of the world's leading CX experts will meet to share their own experiences in a rapidly evolving industry. Topics covered will include scaling, measuring, collaborating, tooling, and the hottest trends in the customer support ecosystem.

 

In 45-minute interactive keynotes and sessions, you will learn from an incredible line-up of speakers from customer-obsessed brands such as

Amazon, Glossier, The New York Times, and more.

 

The best part? It’s free—all you have to do is turn on, tune in and….wear your finest pajamas.

In partnership with:

Speakers

Get behind-the-scenes insights from thought leaders

across the CX universe (and beyond).

Chief Customer Officer

Sr. Manager, Customer Experience

VP Global Head of Customer

Success & Account Management

Senior Manager, Vendor Programs

Executive Director, Customer Care

Head of Video Creation

Customer Support

Head of Customer Success

VP Ops, Support and Professional Services

Training Manager,

Customer Experience

President & COO

Sr. Director of Customer Success

Co-Founder & CCO

Global Head of Customer

Success Management

VP of Customer Success

VP Support & Operations

VP of Revenue

Sr. Manager Shared Services Practice

Head of Customer Journey

VP Global Innovation Policy

and Communication

Head of Customer

Success EMEA

VP of Customer Experience

General Manager

Head of Global Customer Service

Head of Customer Success

VP Customer Experience

Chief Customer Officer

Co-Founder of CX Accelerator

CMO

Chief Technology Officer

Global Customer Engagement Manager

Business Development

Senior Account Executive -

Contact Center

Product Solutions Expert

Head of Customer Care

Sr. Director of Customer Success

SVP Customer Success

Community and Events Manager

 
 
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Agenda

Fireside Chat: How Value Alignment Builds and Maintains Community

Jason Salvatierra & Naomi Rozenfeld

Training Manager, Customer Experience | VP of Revenue

Glossier &
Wix Answers

Session: Tying Support Inputs to Success Outputs

Mary Burke

Global Head of Customer Success Management

Refinitiv

Fireside Chat: How Customer Voice Guides the Product Roadmap

Jim Miller (Moderated by: Anthony Kannada from Front)

Chief Technology Officer

Wayfair

Fireside Chat: Powering Customer Experience through Internal Collaboration

Natalia Stefanikova & Phil McNamara

Global Customer Engagement Manager | Business Development

Groupon & TELUS International

Session: From Scrappy to Scaled - The Outreach ProServ Story

Sean L. Gabrus

Sr. Manager Shared Services Practice

Outreach

Workshop: How To Master Omnichannel Support

Carl Lane

Product Solutions Expert

Wix Answers

Tracks

Unified Support

Learn about the benefits of a truly unified multi-channel support experience. 

Scale

Stay up to date on best practices for how to expand CX operations  in-house or via BPOs.


 

Metrics & KPIs

Learn best practices for what to measure and how to turn it into a revenue driver.

Self-Service

Enable your customers, support team and entire organization to find answers fast.

Collaboration

Bring multiple teams together to share feedback from customers.

 

Future of Support

A sneak peek into innovations on the horizon. 

 

 

Watching with kids? 

Keep your future leaders busy with our coloring kit!

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Watch CX Festival on-demand