CX Festival 2020
The world's first digital festival dedicated to customer support
On-demand • Watch anywhere, anytime
Learn from these top brands
The first ever Customer Experience Festival is a 4-day virtual gathering where some of the world's leading CX experts will meet to share their own experiences in a rapidly evolving industry. Topics covered will include scaling, measuring, collaborating, tooling, and the hottest trends in the customer support ecosystem.
In 45-minute interactive keynotes and sessions, you will learn from an incredible line-up of speakers from customer-obsessed brands such as
Amazon, Glossier, The New York Times, and more.
The best part? It’s free—all you have to do is turn on, tune in and….wear your finest pajamas.
In partnership with:
Get behind-the-scenes insights from thought leaders
across the CX universe (and beyond).
Fireside Chat: How Value Alignment Builds and Maintains Community
Jason Salvatierra & Naomi Rozenfeld
Training Manager, Customer Experience | VP of Revenue
Session: Tying Support Inputs to Success Outputs
Global Head of Customer Success Management
Fireside Chat: How Customer Voice Guides the Product Roadmap
Jim Miller (Moderated by: Anthony Kannada from Front)
Chief Technology Officer
Fireside Chat: Powering Customer Experience through Internal Collaboration
Natalia Stefanikova & Phil McNamara
Global Customer Engagement Manager | Business Development
Groupon & TELUS International
Session: From Scrappy to Scaled - The Outreach ProServ Story
Sean L. Gabrus
Sr. Manager Shared Services Practice
Workshop: How To Master Omnichannel Support
Product Solutions Expert
Learn about the benefits of a truly unified multi-channel support experience.
Stay up to date on best practices for how to expand CX operations in-house or via BPOs.
Metrics & KPIs
Learn best practices for what to measure and how to turn it into a revenue driver.
Enable your customers, support team and entire organization to find answers fast.
Bring multiple teams together to share feedback from customers.
Future of Support
A sneak peek into innovations on the horizon.