Customer Experience Festival
The world's first digital festival dedicated to customer support
June 15 - 18 • Live from your home
Countdown to CX Fest 2020
Learn from these top brands
The first ever Customer Experience Festival is a 4-day virtual gathering where some of the world's leading CX experts will meet to share their own experiences in a rapidly evolving industry. Topics covered will include scaling, measuring, collaborating, tooling, and the hottest trends in the customer support ecosystem.
In 45-minute interactive keynotes and sessions, you will learn from an incredible line-up of speakers from customer-obsessed brands such as
Amazon, Glossier, The New York Times, and more.
The best part? It’s free—all you have to do is turn on, tune in and….wear your finest pajamas.
In partnership with:
Get behind-the-scenes insights from thought leaders
across the CX universe (and beyond).
All session times are in Eastern Standard Time (EST)
Learn about the benefits of a truly unified multi-channel support experience.
Stay up to date on best practices for how to expand CX operations in-house or via BPOs.
Metrics & KPIs
Learn best practices for what to measure and how to turn it into a revenue driver.
Enable your customers, support team and entire organization to find answers fast.
Bring multiple teams together to share feedback from customers.
Future of Support
A sneak peek into innovations on the horizon.