Customer Experience Festival

The world's first digital festival dedicated to customer support

June 15 - 18  •  Live from your home

Countdown to CX Fest 2020 

Learn from these top brands

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What is

CXFest? 

The first ever Customer Experience Festival is a 4-day virtual gathering where some of the world's leading CX experts will meet to share their own experiences in a rapidly evolving industry. Topics covered will include scaling, measuring, collaborating, tooling, and the hottest trends in the customer support ecosystem.

 

In 45-minute interactive keynotes and sessions, you will learn from an incredible line-up of speakers from customer-obsessed brands such as

Amazon, Glossier, The New York Times, and more.

 

The best part? It’s free—all you have to do is turn on, tune in and….wear your finest pajamas.

In partnership with:

Speakers

Get behind-the-scenes insights from thought leaders

across the CX universe (and beyond).

Chief Customer Officer

Sr. Manager, Customer Experience

VP Global Head of Customer

Success & Account Management

Senior Manager, Vendor Programs

Executive Director, Customer Care

Head of Video Creation

Customer Support

Head of Customer Success

VP Ops, Support and Professional Services

People and Organization

Development Lead

President & COO

 VP of Customer Service for Global Custom Commerce

Co-Founder & CCO

Global Head of Customer

Success Management

VP of Customer Success

VP Support & Operations

VP of Revenue

Sr. Manager Shared Services Practice

Head of Customer Journey

VP Global Innovation Policy

and Communication

Head of Customer

Success EMEA

VP of Customer Experience

General Manager

 
 
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Agenda

10:00 am - 10:45 am

Fireside Chat

Halah AlQahtani & Naomi Rozenfeld

People & Organization Development Lead | VP of Revenue

Glossier &
Wix Answers

11:30 am - 12:15 pm

Session: Tying Support Inputs to Success Outputs

Mary Burke

Global Head of Customer Success Management

Refinitiv

10:45 am - 11:30 am

Session: Bringing Product and Customer One Step Closer

Tsvika Vishnievsky

VP Ops, Support & Professional Services

Yotpo

12:15 pm - 1:00 pm

Session

Sean L. Gabrus

Sr. Manager Shared Services Practice

Outreach

Tracks

Unified Support

Learn about the benefits of a truly unified multi-channel support experience. 

Scale

Stay up to date on best practices for how to expand CX operations  in-house or via BPOs.


 

Metrics & KPIs

Learn best practices for what to measure and how to turn it into a revenue driver.

Self-Service

Enable your customers, support team and entire organization to find answers fast.

Collaboration

Bring multiple teams together to share feedback from customers.

 

Future of Support

A sneak peek into innovations on the horizon. 

 

 

Joining with kids? 

Keep your future leaders busy with our coloring kit!

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Register for CXFest